FAQ

Yes. Every investigator must be licensed by the Arizona Department of Public Safety (AZ DPS). Ask to see a current PI license and agency wall certificate. Unlicensed activity is illegal.

None beyond that of a private citizen. We are not law enforcement and cannot arrest anyone. We cannot trespass, break into private property, or use deceptive methods (such as “pretexting”) to access private data like bank records or phone logs — doing so violates federal law.

No. Just like a legal or medical professional, we cannot guarantee specific outcomes. What we can guarantee is that your case will be handled legally, ethically, and diligently.

No — unless the subject of the investigation gives written consent, federal laws such as the Gramm-Leach-Bliley Act and Fair Credit Reporting Act prohibit us from obtaining this information.

While not legally required, a written contract is highly recommended. It should outline expectations, fees, deliverables, and timelines. This protects both the client and the agency.

A retainer is an upfront deposit, not a flat fee for all services. PIs bill for time spent on calls, travel, standby time, equipment use, and report writing. You will be notified when the retainer is low and additional billing may apply.

Surveillance is limited by public accessibility and Arizona’s privacy laws. We cannot trespass, place hidden cameras in private homes, or track individuals beyond what the law allows.

You’re still responsible for payment. Investigative work is billed based on time and effort — not outcomes. Even if surveillance does not capture the desired evidence, work was still performed.

Yes. Upon final payment, clients receive a report (written or verbal) detailing what was done, when, and what was found — including photos, video, and supporting documentation where applicable.